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FAQ

  • Can I return, exchange, change or cancel my order?"
    Here at The Sweet Place once an order is placed, it is FINAL. Changes and cancellations cannot be made and refunds are not offered. Due to the intimate nature of our products we do not accept returns or exchanges. All items are thoroughly inspected and carefully packaged prior to delivery and the likelyhood of damage is rare.
  • I received the wrong item, what should I do?"
    Please contact us within 48 hours of receiving the order to have the the order rectified. Please provide us with your order number along with a photo of the incorrect item you received.
  • Are your products natural?
    Yes, all theproducts at The Sweet Place are made from natural ingredients.
  • Are your products vegan?
    Some products contain honey. Please refer to the individual ingredient list under each product for specifications.
  • Are your products safe for all skin types?
    All products were formulated to be safe for all skin types. However, read the full list of ingredients before purchasing any product. If you have specific skin concerns please consult your doctor, as we are not responsible for any allergic reactions.
  • Bulk Order Inquiries
    Not offered at this time.
  • When is the next restock?
    Ensure to follow us on Instagram at @thesweetplacex and turn on your post notifications to stay notified on upcoming restock dates.
  • What payment method do you accept?
    Credit/Debit
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